At GURNORA, we are committed to delivering premium quality products. If you face any issue with your order, we are here to help.

Eligibility for Returns

Due to the consumable nature of food products, we do not accept returns once the product has been delivered and opened.

However, we will gladly assist you if:

• You received a damaged product

• You received the wrong item

• The product was tampered during delivery

Reporting an Issue

If you experience any of the above issues, please contact us within 48 hours of delivery.

Send us the following details:

• Order number

• Photos of the product and packaging

• A short description of the issue

Email us at:

wegurnora@gmail.com

Our team will review your request and respond within 24–48 hours.

Refund or Replacement

If your claim is approved, we will offer either:

• A replacement product, or

• A refund to your original payment method

Refunds are usually processed within 5–7 business days after approval.

Non-Returnable Situations

We cannot accept requests if:

• The product has been opened or consumed

• The request is made after 48 hours of delivery

• The damage was caused by improper handling after delivery

Contact

For any assistance regarding returns or refunds, contact us at:

wegurnora@gmail.com

At GURNORA, we strive to deliver your orders safely and quickly.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time

Estimated delivery times:

• Metro Cities: 3–5 business days

• Other Cities & Towns: 4–7 business days

Delivery timelines may vary depending on courier services and location.

Shipping Charges

Shipping charges will be calculated and displayed at checkout.

(Or if you want)

Free shipping on orders above ₹XXX

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to track your delivery status.

Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Weather conditions

• Courier delays

• High order volumes

We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping address is correct while placing an order.

GURNORA will not be responsible for delays or delivery failures due to incorrect address details provided by the customer.

Contact

For shipping-related queries, contact us at:

wegurnora@gmail.com

At GURNORA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through payment gateways)

• Order history and purchase details

• Device information such as IP address and browser type

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders

• Provide customer support

• Improve our website and services

• Send order updates and important notifications

• Communicate promotional offers (if you choose to receive them)

3. Payment Security

All payments made on our website are processed through secure third-party payment gateways. GURNORA does not store your credit or debit card information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors interact with our website and allow us to enhance functionality.

You can choose to disable cookies through your browser settings.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

Your information may only be shared with trusted partners such as:

• Payment processors

• Shipping and logistics providers

• Technology service providers

These partners are required to keep your information secure and use it only for providing their services.

6. Data Protection

We take appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

GURNORA reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: wegurnora@gmail.com

Welcome to GURNORA. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service.

1. General

These Terms of Service govern your use of the GURNORA website and the purchase of products from our online store.

By using our website, you agree to these terms. If you do not agree, please refrain from using our services.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing on our website are accurate.

However, minor variations may occur due to factors such as:

• Natural ingredients

• Packaging updates

• Lighting in product photography

3. Pricing

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to modify product prices, offers, and availability at any time.

4. Orders

By placing an order on our website, you agree that:

• The information provided is accurate

• You are authorized to make the payment

• The order is for personal use and not for resale without permission

GURNORA reserves the right to cancel any order in case of suspected fraud or pricing errors.

5. Shipping and Delivery

Shipping and delivery timelines are estimates and may vary depending on location and courier services.

For full details, please refer to our Shipping Policy page.

6. Returns and Refunds

Due to the consumable nature of our products, returns and refunds are governed by our Return & Refund Policy.

Please refer to that page for complete information.

7. Intellectual Property

All content on the GURNORA website, including:

• Logo

• Product images

• Text and design

• Branding elements

are the property of GURNORA and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

GURNORA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are advised to check ingredient information before consumption.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes indicates acceptance of the updated terms.

10. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: wegurnora@gmail.com